Here are some Strava troubleshooting tips

  1. Distances in Strava MUST be marked as public (NOT private) 
  2. If you upload from a device to Strava, make sure your device is still connected to Strava AND open the Strava app in case there are any alerts or things that may be required to do to allow your data to be read (such as updated privacy policy etc)
  3. Only distances after you connect Strava to MVM will come in. i.e. It will not import any distances prior to the time you make the connection
  4. If having issues, please double check that you have connected MVM to the correct Strava account. Some people accidentally have 2 Strava accounts with one being active and one being inactive. (Usually if they sign up with Facebook and then email)
  5. Sometimes there can be a delay of a few hours from when you complete a Strava activity and when it gets sent to MVM 
  6. For some reason, sometimes the first distance you post in Strava after connecting to MVM doesn't come through. Keep an eye out and you may have to manually enter that first one.
  7. If none of this works then delete your Strava connection from MVM and wait 24 hours and reconnect.
  8. Please note: If you delete a distance in Strava it will not be deleted in MVM. You will need to delete it manually.
  9. Sometimes at Strava's end they have timeouts and miss sending us data. This shouldn't occur regularly though.

We hope this helps with getting set up with Strava and My Virtual Mission.

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