Medals for The Conqueror challenges get sent once your have marked the challenge as complete AND you have confirmed your address. 

You must mark the challenge as complete, or your team captain must mark the challenge as complete.

When your distance is equal to the total distance of the challenge, you will be prompted to mark the challenge as complete. 

You will then be asked to confirm your address.

Once your challenge has been marked as complete and you have confirmed your address, we will send you your medal.

Medals are sent from the US.

For US destinations they are sent via USPS
For international destinations they are sent by DHL Global Mail.
Both have tracking.

Usually medals ship the same day, or next day M-F (EST GMT - 5).

When your medal has been shipped you will be emailed a tracking number.

Delivery time estimates
2-5 days - USA
7-28 days rest of world (sometimes longer during busy seasons or more remote locations)

For inquiries about your delivery it is best to contact the carrier directly from the tracking page as they will know more about the delivery than we will but do contact us if the above timeframes are surpassed.

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