We know that it's very frustrating to be waiting around for things to arrive and it's our number one priority to ensure that your medal gets to you.

However we do rely on national and global logistics companies to deliver medals to customers and frankly, these systems are suffering huge disruption due to the COVID-19 pandemic.

The delays are mostly due to:
1. The huge increase in people shopping online and therefore having things delivered
2. Various states of lock down impacting global and local processing hubs
3. Severe disruption to regular supply lines due to carriers no longer flying into some locations

At our end, we hold all medals in stock and we dispatch within 0-1 day of you marking your challenge as complete and entering your delivery details

General information both outside and within US delivery

Is there tracking available for my medal?
Yes. Once your medal has been dispatched we will email you your tracking information. Please search your inbox and your bulk/spam folder for this email.

My tracking hasn't updated lately
Often we see tracking that appears 'stuck'. We have identified that the item is still flowing through the system it is just that a scan into the next location has been missed due to carrier error. This doesn't actually cause a delay. It is just the tracking is not being updated as expected.

What should I do if my medal doesn't arrive?
It is very unusual for a medal to never arrive. If the address is correct then it is highly likely that it will make it through to you once the congestion clears.

I haven't received an email with the tracking number. Has my medal been sent?
Please check your email including your bulk/spam.
It could be due to an issue with the address and either us or our fulfillment partner "PrepKanga" will have emailed you requesting further information about your address. Please check for this email also by searching your inbox for "PrepKanga"

Delivery Outside of USA

Information if you are located outside of the USA

How are medals sent?
We send by FedEx International Mail Services (This is different to regular FedEx courier and your tracking number wont work on the regular FedEx website).

What are the delivery timeframe expectations?
During this time it is very difficult to predict delivery timeframes.
We are seeing some medals take up to 6 weeks to arrive.

Steps
0-3 weeks after dispatch
Track the item using the tracking link we sent you on this page: http://mailviewrecipient.fedex.com/

3-6 weeks after dispatch
Continue tracking but you can call FedEx international Mail Services on 001 888 339 6245 (from outside of US) to to locate your package.

Longer than 6 weeks after dispatch
Contact us by email WITH YOUR DELIVERY ADDRESS and we will investigate and dispatch a replacement if necessary

Delivery Within USA

Information if you are located outside of the USA

How are medals sent?
We send by USPS

What are the delivery timeframe expectations?
During this time it is very difficult to predict delivery timeframes.
We are generally seeing medals take 1-3 weeks to arrive (90% arrive in 1 week)

Steps
0-1 weeks after dispatch
Track the item using the tracking link we sent you

2-3 weeks after dispatch
Continue tracking but you can call USPS on (800) 238-3150 to locate your package

Longer than 3 weeks after dispatch
Contact us by email WITH YOUR DELIVERY ADDRESS and we will investigate and dispatch a replacement if necessary

Please note
We genuinely want to help you and we 100% guarantee that you will get your medal or we will replace or refund your order. So please don't panic if it appears delayed or lost.
Contacting us via email is much more effective compared with Facebook, Instagram or messenger chat.

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