Medals for The Conqueror challenges get sent once your have marked the challenge as complete AND you have confirmed your address.
You must mark the challenge as complete, or your team captain must mark the challenge as complete.
When your distance is equal to the total distance of the challenge, you will be prompted to mark the challenge as complete.
You will then be asked to confirm your address.
Once your challenge has been marked as complete and you have confirmed your address, we will send you your medal.
We are a New Zealand based company and it can sometimes take anywhere between 4-14 days for your medal to arrive to other parts of the world once it has been sent.